Business Process Outsourcing Essay - 1346 Words

The trend in the world of business grows rapidly. Historically, it is difficult to find the best solutions for the common issues in business such as quality, cost and innovation. Nevertheless, business experts have reacted by implementing strategies. One of these strategies is the farming out of services to a third party (Overby 2007), which is called outsourcing .According to The Daily Telegraph (2007), worldwide outsourcing is now valued at approximately $US4 trillion. Originally, it was thought that only IT management could be outsourced. However, this has changed as the Business Process Outsourcing (BPO) issue became a major point of discussion in the second half of 2003 (Click and Duning 2004, 209). This paper will define The BPO as†¦show more content†¦According to Click and Duening (2004), in fact, by using this style companies can save 20-40 per cent from their overall costs. Therefore, managers use this way to perform some operations such as manufacturing, programmi ng, financial analysis and call centre. The second style of BPO is onshore BPO. This is defined as outsourcing some business functions to local sources, which specialized in the required employment area (Click and Duening 2004, 22). Overby (2007) states that the cause of this outsourcing is increased flexibility to meet changing business and commercial conditions. In addition, Click and Duening (2004) notes that companies use this style to transfer service functions to best-in-class performance to gain competitive advantage. Thirdly, nearshore BPO, which is the movement of jobs overseas but not faraway from the original country. According to Click and Duening (2004), this style is less complicated than offshoring because it allows companies to test the BPO without a high level of risks. Moreover, companies use this strategy because it is still reducing costs and it allows them to keep their tasks tightly under control. This style was opened when some American companies outsourced to Mexico, Canada and Central of America. To facilitate any discussion about BPO, Halvey and Melby (2007) divided it into several categories. The first category is finance and accounting, whichShow MoreRelatedXerox Is A Leading Business Process Outsourcing1068 Words   |  5 PagesFrame: Overview Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013. Xerox’s operations are broken down in to several main segments: Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support functions such as customer care, transactionRead MoreXerox Is A Leading Business Process Outsourcing1570 Words   |  7 Pages1: Frame: A: Overview Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013. 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