Business Process Outsourcing Essay - 1346 Words

The trend in the world of business grows rapidly. Historically, it is difficult to find the best solutions for the common issues in business such as quality, cost and innovation. Nevertheless, business experts have reacted by implementing strategies. One of these strategies is the farming out of services to a third party (Overby 2007), which is called outsourcing .According to The Daily Telegraph (2007), worldwide outsourcing is now valued at approximately $US4 trillion. Originally, it was thought that only IT management could be outsourced. However, this has changed as the Business Process Outsourcing (BPO) issue became a major point of discussion in the second half of 2003 (Click and Duning 2004, 209). This paper will define The BPO as†¦show more content†¦According to Click and Duening (2004), in fact, by using this style companies can save 20-40 per cent from their overall costs. Therefore, managers use this way to perform some operations such as manufacturing, programmi ng, financial analysis and call centre. The second style of BPO is onshore BPO. This is defined as outsourcing some business functions to local sources, which specialized in the required employment area (Click and Duening 2004, 22). Overby (2007) states that the cause of this outsourcing is increased flexibility to meet changing business and commercial conditions. In addition, Click and Duening (2004) notes that companies use this style to transfer service functions to best-in-class performance to gain competitive advantage. Thirdly, nearshore BPO, which is the movement of jobs overseas but not faraway from the original country. According to Click and Duening (2004), this style is less complicated than offshoring because it allows companies to test the BPO without a high level of risks. Moreover, companies use this strategy because it is still reducing costs and it allows them to keep their tasks tightly under control. This style was opened when some American companies outsourced to Mexico, Canada and Central of America. To facilitate any discussion about BPO, Halvey and Melby (2007) divided it into several categories. The first category is finance and accounting, whichShow MoreRelatedXerox Is A Leading Business Process Outsourcing1068 Words   |  5 PagesFrame: Overview Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013. Xerox’s operations are broken down in to several main segments: Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support functions such as customer care, transactionRead MoreXerox Is A Leading Business Process Outsourcing1570 Words   |  7 Pages1: Frame: A: Overview Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013. Xerox’s operations are broken down in to several main segments: Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support functions such as customer careRead MoreXerox Is A Leading Business Process Outsourcing1570 Words   |  7 Pages1: Frame: A: Overview Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013. Xerox’s operations are broken down in to several main segments: Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support functions such as customer careRead MoreDisadvantages of Business Process Outsourcing Essay1766 Words   |  8 PagesIn the recent decade, Business Process Outsourcing (BPO) has become a usual business phenomenon from a new business strategy in the bank industry around the world. Banks are increasingly outsourcing more activities to third parties and relying more heavily on vendors now more than ever before. (Deloitte, 2012) The Swiss bank UBS is not an exception. Since UBS set up the UBS India Service Centre in Hyderabad in 2006, parts of its back-office and middle-office functions have been outsourced to lower-costRead MoreBusiness Process Outsourcing ( Bpo ) Industry Essay1677 Words   |  7 Pages3.0 Marketing 3.1 Industry Voxpro is operating in the business process outsourcing (BPO) industry. The BPO sector has several key market drivers the first one being the rising awareness among firms about the advantages of outpouring some of which include cost saving, improved service provision, it allow the company to focus on their main production areas, and it enables the company to partner with skilled manpower (Mello 2014, p. 268). Hence, BPO is a popular sector and very marketable among firmsRead MoreBusiness Process Outsourcing (Bpo)2672 Words   |  11 PagesReport Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO)Read MoreBusiness Process Outsourcing Is A New Management Strategy2990 Words   |  12 PagesBusiness process outsourcing is a new management strategy, which encompasses transfers of an organisation’s internal functions to a third party. In essence, it encompasses entrusting and ensuring a third party with company functions. The third party executes the function and meets the expectations of the company (Kozweska 2004). Company objectives primarily dictate the above expectations. A company transfers business tasks and processes to an external provider, a specialist in a particular fieldRead MoreFeasibility And Benefits Of Business Process Outsourcing Essay3437 Words   |  14 Pagesresearch topic is to find the feasibility and the benefits of Business process outsourcing and Knowledge process outsourcing, in India. The research is planned to be conducted keeping Indian market in perspective, which is why one of the booming industries ‘Outsourcing units’ has been chosen, to complete the research on. India has come out to be major player in the outsourcing business since past a few years. (Ahmedabad) Outsourcing the business is in trend as it helps the company to cut the operationalRead MoreBusiness Process Outsourcing in the Philippines4014 Words   |  17 Pagesmany medical professions. Although, this approach still finds an opposition, it continued to thrive as an effective approach in dealing with some difficult patients. Most Filipino workers find a Business Process Outsourcing (BPO) company as a source of income in today’s century. The Business Process Outsourcing (BPO) company hires call center agents in the local area. The nature of their work is taking calls from the clients and providing information to the consumers. It is a high paying job with healthRead MoreThe Business Process Outsourcing ( Bpo )2965 Words   |  12 Pagescountry within 5-10 years. The main economic drivers are the Overseas Filipino Workers (OFWs) who usually remit on average $25 Billion a year (www.bsp.gov.ph/Statistics/keystat/ofw.htm). Next to this are the Business Process Outsourcing (BPO) which is popularly known as call center business which churns about $18 Billion a year (www.asiabriefing.com/news/2015/02/oursourcing-bpo). You could see skyscrapers in major metropolitan areas sprouting unceasingly signalling that the economy is robust and

The 1950s And The Vietnam War - 2275 Words

The 1960’s and the Vietnam War are not often regarded as one of America’s finer moments in history. The increasing popularity of the television set in the 1960’s allowed for a window into the war, and the brutality that the American people saw did not increase national pride, but rather implanted doubts into the minds of Americans as to whether or not our soldiers were really the good guys in this case. Where WWII had involved the Nazi’s, the epitome of the bad guys, the Vietnam War had no such case. The dark sadism of the Nazi’s had once been a stark contrast to America’s virtuous soldiers, but the Vietnam War was a confounding fusion of the good and the bad. As Ph. D. Leslie Gelb explains, â€Å"the morality of that [Vietnam] War was very confused† (Brokaw 137). This idea was reflected in the following decade, the 1970’s, when movies began to portray their protagonist as a complex character with flaws rather than the tradition al faultless hero. In essence, the Vietnam War of the 1960’s led to the rise of the antihero in 1970’s American Cinema. The Vietnam War, ranging from 1955 to 1975, began the start of a new age; an age where death and war were no longer glamorized and the people were surfeited with the constant fighting. Originally, Vietnam was seen as a â€Å"great testing ground in the struggle between democracies and Communism† (Brokaw 131), with the domino theory being a very credible threat. But as the war continued, both the Home front and the soldiers of the war began toShow MoreRelatedThe Cold War And The American War1446 Words   |  6 PagesThe cold war and the American war in Vietnam are inseparable, if it was not for the cold war the Soviet Union, America, and China would not have gotten involved in a civil war that would have remained in the country. Because of the cold war it defined how the Vietnam War would be fought. Interesting fact, â€Å"the conflict in Vietnam stemmed from the interaction of two major phenomena of the post WWII era, DECOLONIZATION—the dissolution of colonial empires —and the cold war† (18). NATIONALISM during thisRead MoreSafety During The Vietnam War1645 Words   |  7 PagesSafety During Battle: Vietnam War Andy Nguyen Junior Division Individual Paper Fire, ash, cinders, and smoke. A loud noise comes from overhead. People are screaming and running in terror. A bomb has went off. This sequence of events happened multiple times during the Vietnam War. Many soldiers died, and even more citizens died. In the past, there may have not been many laws/regulations that protect citizens to prevent casualties, but everyone learns from their past. Apparently the world hasntRead MoreEssay On Differences Of The 1950s And 1950s761 Words   |  4 PagesDuring the 1950s and 1970s, developments in standards and social rights cleared the United States. These decades consisted of numerous riots, boycotts, court hearings, and the planning of other significant tasks to overcome the problems in America. Despite, the white majoritys disapproval the battles between the balance in training, housing, and employment were issues for minorities. There were achievements made in both decades of America during the 1950s and 1970s. The struggles with war and politicalRead MoreWhat Was A Communist Government?1093 Words   |  5 Pagesanti-communist in the 1950s and 1960s? American during the 1950s and 1960s was anti-communist due to the cold war occurring between the USA and Russia, a communist country, in the 1950s. While USA’s government system during this time was a Democracy. They had the fear of this communist society expanding throughout the entire south East Asia. 3. Describe France’s involvement in Vietnam’s history. When did they set up a colony? Why? Explain what led to the French leaving Vietnam? When did this occurRead MoreThe Vietnam War Was A Long And Costly Conflict1150 Words   |  5 Pages Causes if the Vietnam War Before WWII Vietnam belonged to the French Empire but during the war, it was taken over by the Japanese but since they were being defeated they retreated back to Japan. This gave the chance to the Vietnamese people to create their own government led by Ho Chi Minh but at the end of the war, the south was given back to the french while the north was led by the Chinese, who was not communist at the time, so Ho Chi Minh lost all his power. When the Chinese pulled out in 1946Read MoreThe Contribution Of Mark Atwood Lawrence Essay1255 Words   |  6 PagesAmerican Commitment to the War in Vietnam is an American piece of literature published in 2005. Mark Atwood Lawrence is an Associate Professor of History, Director of Graduate Studies at the Clements Center for National Security at The University of Texas and Distinguished Fellow at the Robert S. Strauss Center for International Security and Law. Lawrence has published two books, Assuming the Burden: Europe and the American Commitment t o War in Vietnam and The Vietnam War: A Concise International HistoryRead More Evaluating the Success of Americas Policy of Containment of Communism1031 Words   |  5 Pagesstrategy of the US in the early years of the Cold war. The policy was to defeat the Soviet Union by preventing it from expanding the territories under its Communist control or otherwise extending its influence. This, naturally, resulted in strained relations and rivalry between the two superpowers. Despite the many difficulties, American policy of containment during the Korean War, the Cuban Missile Crisis, and the Vietnam War did manage to contain the expansion of CommunismRead MoreSoviet Union Vs Cold War Essay1096 Words   |  5 Pagesin the North Africa in the year 1944 enters in to the war in mainland Europe. In 1940 between the Soviet and the allied forces they were able to win the European front of wwii. The end of that year Japan was fighting still. The US develops the atomic bomb they use on over Hiroshima and a few days later one in Nagasaki, doing this ends wwii the outcome of wwii was two remaining super powers those two were The soviet Union and the US the cold war was next. Eastern Europe was falling under the SovietRead MoreThe 70s Are Not Totally Happy `` Days1667 Words   |  7 PagesThe 50s are not totally â€Å" happy† days. In American history the post war 1950s, was a unforgettable era. T.V. shows were made, showing early childhood experiences in 1950s. For example, some shows such as LEAVE IT TO BEAVER and FATHER KNOWS BEST. These shows leave viewers with histo rical facts from the past. Not everyone was happy, a group of civilians and nonconformists pointed out the flaws in a suburb they believed had no moral, a government that was growing viciously with power. A lifestyleRead MoreA Society Post World War II1169 Words   |  5 PagesLiving in a society post World War II where social revolution is said to be unnecessary, there was solidity on Americans in the 1950s to conform to certain expectations and values. During the peak of the Cold War, any one who did not share the same values would be accused of being a communist. These common values that Americans believed in the 1950s were a liberal consensus that described America as an unflawed society that worked and did not suffer from any major struggles. The liberal consensus

Analysis of variance Free Essays

The green moss bio-insecticide was extracted by means of pounding and squeezing. The insecticide was tested by the researcher by applying it to 10 eremites in three trials with three different concentration. The first setup was applied with the 100% moss extract, the second setup with the 50%, the third setup with the 25% concentration gradient of the moss extract. We will write a custom essay sample on Analysis of variance or any similar topic only for you Order Now The last setup was applied with commercialese insecticide. With the given results that were computed from the gathered data, the researcher conclude that the alternative hypothesis, which states that the green moss extract would be an effective bio-insecticide on dry wood termites versus the commercialese insecticide by means of their mortality, is accepted the reason given that the F value is higher than the degrees of freedom. If the green moss extract, compared to commercialese insecticide, would be an effective insecticide against drowsy termites. Termite, common name for numerous species of social insects that can damage wooden structures, such as furniture or houses, or other materials containing cellulose while other species obtain a special fluid secreted by beetles. Control is obtained also by using wood treated with creosote or some other poisonous chemical. Because most worker termites cannot vive without moisture, the territories should be exposed to dry air. Insecticides induced to termites are of the following: The soil where a structure is standing would be treated with an insecticide to discourage termite incursions; wooden parts of a structure would be treated with creosote or some other poisonous chemical for control thus making the termites live outside the wood but the workers cannot live without moisture, thus being exposed to dry air. Commercialese insecticides are very harmful not only for the common health of the insects but also for humans and the environment. Unstable chemicals that kill other lives will most potentially kill others. In conclusion, commercialese insecticides which contains harmful chemicals are widely ranged in the country but must not be thus having the study. Moss is used in this study as an insecticide to drowsy termites due to the Bryophytes isolated location; moist, wet, and out of reach. Green moss is not contacted by termites, thus the idea of making idea of making the Bryophyte to be an insecticide. General Statement of the Problem The problems of the research are the following: The possibility of the green moss extract to be a potential insecticide to drowsy termites; the comparison of the green moss extract as an insecticide and the commercialese insecticide to its effectiveness over drowsy termites. Specific Questions 1 . L’s there a significant difference between the different proportions of the green moss extract and commercialese insecticide in terms of killing termites? . Will there be a high mortality rate on the termites when the green moss extract is used. Statement of the Hypotheses The null hypothesis of this study is that the Green moss extract would not be an effective insecticide over drowsy termites versus the commercialese insecticide by means of mortality while its alternative hypothesis is that the Green moss extract would be an effective insecticide on droopy termites versus the commercialese insecticide by means of mortality. Significance of the Study The aim of the study is to use the abundance of green moss extract in the research’s location for use as a alternative for a insecticide over commercialese products due to its chemical value. And also, to find what substance does the green moss extract notation which has insecticidal properties over the termites, if ever. Most Filipino families will benefit from the study due to its abundance in any place which is damp; virtually, everywhere. It may also be mass produced and may be a source of income to the Philippines; export to other countries. Scope and Limitation The study will be dealing with the production of the bio-insecticide made out of the pure extract gathered from the green moss given the reason of the countless chemicals found in the commercialese insecticide and that the bio-insecticide is to Essen the usage of it by proving that the product has better mortality rate over pests, in this case, drowsy termites. The study will be limited on what type of tests shall the green moss extract bio-insecticide undergo. The study is also limited on using just the green moss as the resource for the study. Definition of Terms Bryophyte – a botanical division (phylum) of small, soft plants. Drowsy termites – creates colonies in wood, with no connection to the ground necessary. Green moss – A plant which may grow in all types of climate and grow on a variety of substrates. Insecticide- a chemical used against insects. REVIEW OF RELATED LITERATURE The potentiality of Nonage bark extract as an insecticide was conducted by Sheer Ann Alarming, Erectile Guessers, and Shannon Mayo through Photochemical Analysis and Screen-House Experiment. For the Screen-House Experiment, four nonsectarian were constructed with them applied Treatment A (pure extract), B (extract with essential oil), C (Bacon), and D (Raid). Mortality rate and effectiveness of the extract were observed for two minutes y the researchers and the results were subjected to One-way Analysis of Variance (NOVA). As a result, in terms of the treatments effectively on mosquitoes, the pure extract is the most effective. On the other hand, Treatments A, C and D were effective against termites’ and cockroaches. The researchers had bought to a conclusion that Nonage Bark Extract is effective and could be tapped as an alternative bio-insecticide in eliminating insects. In another research, by Amman Bengal, tackling on the Insecticidal effect of Thebe on common house mosquitoes, he stated that developers have had discovered that thebe oil contains insecticidal qualities as well although no toxicity as been reported present. He then made an experiment by introducing the concoction to twenty(20) common house mosquitoes to test the effectively of it and was then observed for twenty(20) minutes. The results brought the researcher to the conclusion that thebe contains an insecticidal effect on mosquitoes. Lastly, the researchers Gaylord and Clement had pondered over the effectiveness of cassava extract insecticide against termites and how it could be a substitute for the commercialese insecticides. The extract was then gathered and applied to twenty(20) termites inside a beaker; sprayed twice. After several trials and times measured, they used T-test to tabulate the data of the Cassava extract against the commercialese insecticide. They then concluded that the two have no significant difference and that the Cassava extract is effective and may be a substitute for the commercialese insecticide. METHODOLOGY Location of the Study The study was conducted inside the vicinity of the researcher’s school, Calm City Science High School. The moss was gathered from Callahan, Laguna. Data Gathering Process The data was gathered after the application of the 100%, 50%, and 25% gradient incineration of the green moss extract, and the commercialese insecticide to the drowsy termites. The researcher had observed if there was a significant difference between the four (4) substances to the mortality rate of the drowsy termites. Statistical Analysis The data gathering technique to be used in the study by the researcher is the One-way analysis of variance that it may be used to two or more samples, by using the F-test, and must be numerical data. Since the samples are independent, they have equal variances, and that the insecticides are virtually distributed by the same assure, the study is applicable for a One-way NOVA. Instruments The researcher used the following materials to make the bio-insecticide made out of green moss extract. The raw materials that were used to create the product was green moss and water (for the concentration of the extract). The other instruments used were mortar and pestle, to pulverize the moss and get the extract easier; beaker, as both a container and measurement tool for both the extract and commercialese insecticide; filter paper, in order not to get impurities to the extract; terrorized containers as where the drowsy termites would be put to; and sprayer for the distribution of the extract. A stopwatch will be used to measure the duration of the mortality of the drowsy termites. Procedure The researcher would first collect the materials for the experiment going with: 500 grams of moss; a beaker; a stirring rod; mortar and pestle; filter paper; patisseries; commercialese insecticide. The researcher would then be extracting the moss using the mortar and pestle and then be contained on a beaker through filter paper and funnel. After a short hill, the extract and the commercialese insecticide will then be applied to 3 set- ups each and having the extract decreased from 100% concentration to 50% and then to 25%. The results will then be gathered and tabulated after twenty(20) minutes using the â€Å"One-way analysis of variance† or the â€Å"One-way NOVA†. Summary and Conclusion This study was conducted to develop a bio-insecticide made out of green moss extract that may kill drowsy termites. The data was gathered by applying the different concentration of the green moss extract which was 100%, 50%, and 25%, including the commercialese insecticide to three (3) trials each containing ten (10) drowsy termites. With the given results that were computed from the gathered data, the researcher conclude that the alternative hypothesis, which states that the green moss extract would be an effective bio-insecticide on dry wood termites versus the commercialese insecticide by means of their mortality, is accepted the reason given that the F value is higher than the degrees of freedom thus stating that the alternative hypothesis is accepted. In addition, the researcher has tested and concluded that the extraneous arable of the moss extract to be acidic and that may have affected the termites’ mortality is faulty. The green moss extract has a level of 8 pH which concludes that it is a basic substance and not an acidic substance. Recommendation The researcher recommends finding what exact content that the green moss extract has that had killed the drowsy termites. He recommends that when the specific content of the green moss extract that has a pesticides effect is found, use another type of moss. The researcher also recommends using the same type of moss but in another location having the reason of different nutrition of the moss. How to cite Analysis of variance, Papers Analysis of Variance Free Essays Analysis of Variance Lecture 11 April 26th, 2011 A. Introduction When you have more than two groups, a t-test (or the nonparametric equivalent) is no longer applicable. Instead, we use a technique called analysis of variance. We will write a custom essay sample on Analysis of Variance or any similar topic only for you Order Now This chapter covers analysis of variance designs with one or more independent variables, as well as more advanced topics such as interpreting significant interactions, and unbalanced designs. B. One-Way Analysis of Variance The method used today for comparisons of three or more groups is called analysis of variance (ANOVA). This method has the advantage of testing whether there are any differences between the groups with a single probability associated with the test. The hypothesis tested is that all groups have the same mean. Before we present an example, notice that there are several assumptions that should be met before an analysis of variance is used. Essentially, we must have independence between groups (unless a repeated measures design is used); the sampling distributions of sample means must be normally distributed; and the groups should come from populations with equal variances (called homogeneity of variance). Example: 5 Subjects in three treatment groups X,Y and Z. X Y Z 700 480 500 850 460 550 820 500 480 640 570 600 920 580 610 The null hypothesis is that the mean(X)=mean(Y)=mean(Z). The alternative hypothesis is that the means are not all equal. How do we know if the means obtained are different because of difference in the reading programs(X,Y,Z) or because of random sampling error? By c hance, the five subjects we choose for group X might be faster readers than those chosen for groups Y and Z. We might now ask the question, â€Å"What causes scores to vary from the grand mean? In this example, there are two possible sources of variation, the first source is the training method (X,Y or Z). The second source of variation is due to the fact that individuals are different. SUM OF SQUARES total; SUM OF SQUARES between groups; SUM OF SQUARES error (within groups); F ratio = MEAN SQUARE between groups/MEAN SQUARE error = (SS between groups/(k-1)) / (SS error/(N-k)) SAS codes: DATA READING; INPUT GROUP $ WORDS @@; DATALINES; X 700 X 850 X 820 X 640 X 920 Y 480 Y 460 Y 500 Y 570 Y 580 Z 500 Z 550 Z 480 Z 600 Z 610 ; PROC ANOVA DATA=READING; TITLE ‘ANALYSIS OF READING DATA’; CLASS GROUP; MODEL WORDS=GROUP; MEANS GROUP; RUN; The ANOVA Procedure Dependent Variable: words Sum of Source DF Squares Mean Square F Value Pr F Model 2 215613. 3333 107806. 6667 16. 78 0. 0003 Error 12 77080. 0000 6423. 3333 Corrected Total 14 292693. 3333 Now that we know the reading methods are different, we want to know what the differences are. Is X better than Y or Z? Are the means of groups Y and Z so close that we cannot consider them different? In general , methods used to find group differences after the null hypothesis has been rejected are called post hoc, or multiple comparison test. These include Duncan’s multiple-range test, the Student-Newman-Keuls’ multiple-range test, least significant-difference test, Tukey’s studentized range test, Scheffe’s multiple-comparison procedure, and others. To request a post hoc test, place the SAS option name for the test you want, following a slash (/) on the MEANS statement. The SAS names for the post hoc tests previously listed are DUNCAN, SNK, LSD, TUKEY, AND SCHEFFE, respectively. For our example we have: MEANS GROUP / DUNCAN; Or MEANS GROUP / SCHEFFE ALPHA=. 1 At the far left is a column labeled â€Å"Duncan Grouping. † Any groups that are not significantly different from one another will have the same letter in the Grouping column. The ANOVA Procedure Duncan’s Multiple Range Test for words NOTE: This test controls the Type I comparison wise error rate, not the experiment wise error rate. Alpha 0. 05 Error Degrees of Freedom 12 Error Mean Square 6423. 333 Number of Means 2 3 Critical Range 110. 4 115. 6 Means with the same letter are not significantly different. Duncan Grouping Mean N group A 786. 00 5 x B 548. 00 5 z B B 518. 00 5 y C. Computing Contrasts Suppose you want to make some specific comparisons. For example, if method X is a new method and methods Y and Z are more traditional methods, you may decide to compare method X to the mean of method Y and method Z to see if there is a difference between the new and traditional methods. You may also want to compare method Y to method Z to see if there is a difference. These comparisons are called contrasts, planned comparisons, or a priori comparisons. To specify comparisons using SAS software, you need to use PROC GLM (General Linear Model) instead of PROC ANOVA. PROC GLM is similar to PROC ANOVA and uses many of the same options and statements. However, PROC GLM is a more generalized program and can be used to compute contrasts or to analyze unbalanced designs. PROC GLM DATA=READING; TITLE ‘ANALYSIS OF READING DATA — PLANNED COMPARIONS’; CLASS GROUP; MODEL WORDS = GROUP; CONTRAST ‘X VS. Y AND Z’ GROUP -2 1 1; CONTRAST ‘Method Y VS. Z’ GROUP 0 1 -1; RUN; The GLM Procedure Contrast DF Contrast SS Mean Square F Value Pr ; F X VS. Y AND Z 1 213363. 3333 213363. 3333 33. 22 F group 2 503215. 2667 251607. 6333 56. 62 F group 1 121. 0000000 121. 0000000 8. 00 0. 0152 drug 1 42. 2500000 42. 2500000 2. 79 0. 1205 group*drug 1 930. 500000 930. 2500000 61. 50 F Model 5 39. 96666667 7. 99333333 9. 36 0. 0002 Error 18 15. 36666667 0. 85370370 Corrected Total 23 55. 33333333 Source DF Type III SS Mean Square F Value Pr ; F sweet 2 29. 77706840 14. 88853420 17. 44 |t| for H0: LSMean(i)=LSMean(j) Dependent Variable: rating i/j 1 2 3 1 0. 3866 How to cite Analysis of Variance, Essay examples

Education and Chief Guest free essay sample

Review Your Role, Responsibilities and Boundaries as a Teacher in Terms of the Teaching/Training Cycle. Review your role, responsibilities and boundaries as a teacher in terms of the teaching/training cycle. ROLE OF A TEACHER A teacher’s role is to ensure that they deliver a relevant, informative, easily understood method of training to their learners. If delivered correctly it will enable those learners to gain knowledge, increase their skills which in turn will increase their confidence and ability enabling them to possibly change career, gain promotion at work, have the ability to cope better using the new skills and knowledge gained resulting in reduced stress levels. To enable a teacher to fulfil their role to the best of their abilities (Gravells,2009) states they will also become involved in assessing, facilitating, instructing, motivating, coaching, mentoring, counselling, lecturing, presenting, training, tutoring, being a practitioner and preceptor and supporting learners. To complete the role of a teacher he/she will need to follow a training cycle which should consist of the following: Identify needs of learner Plan and design training course Deliver or facilitate the course Assess the effectiveness of learning of each individual learner and ensure they are achieving desired quality and standards of learning. Evaluate both the course outcome from a learner’s viewpoint and also specific teaching methods used are adequate for the learner’s needs. It is absolutely essential that throughout the teaching process a professional relationship between teacher and learner is maintained at all times and that all relevant organisational protocols and codes of practice are adhered to. (Gravells 2010) Failure to keep that professional relationship could cause issues in relation to familiarity, unconsciously giving preferential treatment causing other learners to feel neglected and resentful which in turn could cause a decrease in interest and learning ability. By not following protocol and codes of practice the teacher runs the risk of losing credibility, failing to JOIN NOW FOR FREE 623 Words Essay on The School Annual Day One of the most anxiously awaited occasions in any school is its annual day. Great excitement and hurried activities are visible all around. The prize-winners and those who are participating in the cultural programme to be presented on that day are especially elated. Even those who are not actively, involved are excited to have a study-free day in school, filled with fun, frolic and amusement. The preparations for the annual day begin much ahead of the day itself. The school gets a complete face-lift with all the classrooms thoroughly cleaned and charts on all subjects, carefully made by the students and artistically displayed on the walls. This is done to impress the Chief Guest, other guests and parents. The venue of the function is decorated with Writings, balloons, banners and lights. Another important feature of the preparation is the regular practice session of the cultural programme to be staged on the appointed day. Students, participating in the dance, drama and music programmes, are called for long rehearsals. Again, those who have stood first in class in academics and various inter-class and inter-school competitions, are made to undergo the actual practice for the day through a mock-session, so that they know how to conduct themselves in the presence of the august audience. The Head Boy is made to write out his speech under the guidance of a teacher and he too is required to rehearse it. The long-awaited day, finally, arrives and everyone seems to be immensely busy and hectic, rushing here and there for one reason or the other. All, including the principal, the teachers and the participants in the cultural programmes seem greatly excited and worried. Those who are supposed to come to the stage tremble in excitement and fear. The rest of the students help to arrange the stage and look forward to a day of fun and frolic. As the Chief Guest arrives, the school-band springs into tune. He is escorted by a reception-committee, including the members from the Managing Committee, the principal, teachers and students. To start with, the principal delivers a speech, in which he first welcomes the Chief Guest and then details the highlights of the school-results in the Board’s Examinations and the awards that the students have won in various activities. Then the Chief Guest is requested to deliver his speech. It is followed by a speech from the Head-Boy, who thanks the teachers for their affectionate guidance and teaching, provided by them. He also expresses gratitude to the Chief Guest for accepting their invitation and for all the compliments/ he has conferred on the school. Finally, the Chief Guest is requested to give away the prizes to the students. The prize- giving-ceremony is also an interesting event to behold. Each time the name of a prize – winner is called out, the band strikes inarching tune and the student marches up to receive the prize and thanks the Chief Guest. The cultural programme begins after the prizes have been awarded. Songs are sung by the students, the dance and drama items are presented and one sees the hard work, the students have put in during the rehearsals, reaching its culmination. The function ends with the manager of the school giving a vote of thanks to the Chief Guest and the parents for sparing their valuable time to be in the school. The last to come is the National Anthem, at the tune of which, all those who are present stand in attention. Then there is a controlled movement towards the exit. Parents wait outside for their children. Those who have won prizes and those who have performed on the stage are lovingly received by their parents. Finally, everybody goes home, bidding adieu to each other.

Education and Chief Guest free essay sample

Review Your Role, Responsibilities and Boundaries as a Teacher in Terms of the Teaching/Training Cycle. Review your role, responsibilities and boundaries as a teacher in terms of the teaching/training cycle. ROLE OF A TEACHER A teacher’s role is to ensure that they deliver a relevant, informative, easily understood method of training to their learners. If delivered correctly it will enable those learners to gain knowledge, increase their skills which in turn will increase their confidence and ability enabling them to possibly change career, gain promotion at work, have the ability to cope better using the new skills and knowledge gained resulting in reduced stress levels. To enable a teacher to fulfil their role to the best of their abilities (Gravells,2009) states they will also become involved in assessing, facilitating, instructing, motivating, coaching, mentoring, counselling, lecturing, presenting, training, tutoring, being a practitioner and preceptor and supporting learners. To complete the role of a teacher he/she will need to follow a training cycle which should consist of the following: Identify needs of learner Plan and design training course Deliver or facilitate the course Assess the effectiveness of learning of each individual learner and ensure they are achieving desired quality and standards of learning. Evaluate both the course outcome from a learner’s viewpoint and also specific teaching methods used are adequate for the learner’s needs. It is absolutely essential that throughout the teaching process a professional relationship between teacher and learner is maintained at all times and that all relevant organisational protocols and codes of practice are adhered to. (Gravells 2010) Failure to keep that professional relationship could cause issues in relation to familiarity, unconsciously giving preferential treatment causing other learners to feel neglected and resentful which in turn could cause a decrease in interest and learning ability. By not following protocol and codes of practice the teacher runs the risk of losing credibility, failing to JOIN NOW FOR FREE 623 Words Essay on The School Annual Day One of the most anxiously awaited occasions in any school is its annual day. Great excitement and hurried activities are visible all around. The prize-winners and those who are participating in the cultural programme to be presented on that day are especially elated. Even those who are not actively, involved are excited to have a study-free day in school, filled with fun, frolic and amusement. The preparations for the annual day begin much ahead of the day itself. The school gets a complete face-lift with all the classrooms thoroughly cleaned and charts on all subjects, carefully made by the students and artistically displayed on the walls. This is done to impress the Chief Guest, other guests and parents. The venue of the function is decorated with Writings, balloons, banners and lights. Another important feature of the preparation is the regular practice session of the cultural programme to be staged on the appointed day. Students, participating in the dance, drama and music programmes, are called for long rehearsals. Again, those who have stood first in class in academics and various inter-class and inter-school competitions, are made to undergo the actual practice for the day through a mock-session, so that they know how to conduct themselves in the presence of the august audience. The Head Boy is made to write out his speech under the guidance of a teacher and he too is required to rehearse it. The long-awaited day, finally, arrives and everyone seems to be immensely busy and hectic, rushing here and there for one reason or the other. All, including the principal, the teachers and the participants in the cultural programmes seem greatly excited and worried. Those who are supposed to come to the stage tremble in excitement and fear. The rest of the students help to arrange the stage and look forward to a day of fun and frolic. As the Chief Guest arrives, the school-band springs into tune. He is escorted by a reception-committee, including the members from the Managing Committee, the principal, teachers and students. To start with, the principal delivers a speech, in which he first welcomes the Chief Guest and then details the highlights of the school-results in the Board’s Examinations and the awards that the students have won in various activities. Then the Chief Guest is requested to deliver his speech. It is followed by a speech from the Head-Boy, who thanks the teachers for their affectionate guidance and teaching, provided by them. He also expresses gratitude to the Chief Guest for accepting their invitation and for all the compliments/ he has conferred on the school. Finally, the Chief Guest is requested to give away the prizes to the students. The prize- giving-ceremony is also an interesting event to behold. Each time the name of a prize – winner is called out, the band strikes inarching tune and the student marches up to receive the prize and thanks the Chief Guest. The cultural programme begins after the prizes have been awarded. Songs are sung by the students, the dance and drama items are presented and one sees the hard work, the students have put in during the rehearsals, reaching its culmination. The function ends with the manager of the school giving a vote of thanks to the Chief Guest and the parents for sparing their valuable time to be in the school. The last to come is the National Anthem, at the tune of which, all those who are present stand in attention. Then there is a controlled movement towards the exit. Parents wait outside for their children. Those who have won prizes and those who have performed on the stage are lovingly received by their parents. Finally, everybody goes home, bidding adieu to each other.

Employment Essays (1090 words) - Deaf Culture, Deafness,

Employment What is the purpose of a career? A career provides a framework for life development; a sort of independence one can have in his or her life. Employment provides a person with the opportunity for social interaction and a salary with which to provide the resources needed to survive. Finding a job in America is not an easy task to say the least. So what are the odds of a hearing impaired person finding a job that is both of interest and ability level? If one is deaf the chances of finding a job are less than optimal. One that is deaf or hard of hearing must overcome prejudices and gain acceptance in order to become successful at their chosen career. Studies have shown that a majority of deaf workers are not in their particular career field out of choice. So then, what types of professions are those of the deaf community occupying? Many of the jobs that the deaf hold are generally unskilled, semiskilled or otherwise manual occupations. Those that are of lost job security and little opportunity for advancement beyond entry-level. Those that pay low wages, primarily paying approximately 72% as much as the average hearing worker in the labor force. (Boone 1988) In the past, the career that most deaf people fall into is in some way related to printing, which according to Crammatte is not a professional occupation because those of the deaf community that are in professional occupations are a rare and anomalous group of workers. (Crammatte 1988) As well, the printing jobs are not by choice per say, but rather a job they are able to do because they are able to sustain the loud noises associated with printing without it affecting their work performance. (Crammatte 1988) The idea of the deaf not being able to speak, write intelligibly, or comprehend technical materials is also a continuing stereotype that hinders the employment of the dear (Fritz 1995). How does one go about finding a job? It is either by informal or formal means. Many hear about jobs through friends and ads, thus being informal. While others send out mass amounts of resumes to various companies in hopes of job openings. So if a deaf person is seeking a job and hears about it through another deaf friend, wouldnt it seam likely that the job would be in some way relevantly related to the one that that person held, thus leading to even more deaf people in that particular field. This was found to be the case in the study conducted by Coye (Crammatte 1987). The study found that over half of the people employed in the deaf community were employed by the result of personal contacts during the job finding process. Next in line for finding jobs was placement by employment agencies, rehabilitation counselors and other placement agencies. As a last resort approximately 16% of the people surveyed in Crammattes study found employment through direct application in which they would send a resume to a company without knowing if any jobs were available beforehand. Now that the person has heard about the job how does he or she go about getting the job? Lets look at a few prominent factors that are related to the job searching process. The number one factor would seem to be communication. How does a hearing impaired person interview for a position to his or her fullest extent without having a common language to use? There are many options that the deaf person has such as bringing an interpreter, using pen and paper, or as Warnow explains, using a voice system. Many are familiar with sign and writing so lets examine the voice system Warnow presented in his Deaf Employment: 2001 article. According to Warnow, `VOICE equipment enables deaf employees to communicate face-to-face in English with their hearing co-workers -- no sign language, no interpreter-assistance. The voice equipment seems to be a device that both the employer and the employee will have that will allow them to type to each other. The devices are portable and can be provided to those requiring them without charge by the service providers for a set amount of time. If the deaf person becomes employed by the company the devices can be purchased by the company. These devices seem to be equivalent to a TDD except that they are used in person rather than on the telephone. Another aspect to take into consideration when looking at the jobs those of the Deaf culture are engaged in is whether the job lies in the deaf sector, those that are directly serving hearing-impaired people

Erwin Schrödinger and the Schrödingers Cat Experiment

Erwin Schrà ¶dinger and the Schrà ¶dinger's Cat Experiment Erwin Rudolf Josef Alexander Schrà ¶dinger (born on August 12, 1887 in Vienna, Austria) was a physicist who conducted groundbreaking work in quantum mechanics, a field which studies how energy and matter behave at very small length scales. In 1926, Schrà ¶dinger developed an equation that predicted where an electron would be located in an atom. In 1933, he received a Nobel Prize for this work, along with physicist Paul Dirac. Fast Facts: Erwin Schrà ¶dinger Full Name: Erwin Rudolf Josef Alexander Schrà ¶dingerKnown For: Physicist who developed the Schrà ¶dinger equation, which signified a great stride for quantum mechanics. Also developed the thought experiment known as â€Å"Schrà ¶dinger’s Cat.†Born: August 12, 1887 in Vienna, AustriaDied: January 4, 1961 in Vienna, AustriaParents: Rudolf and Georgine Schrà ¶dingerSpouse: Annemarie BertelChild: Ruth Georgie Erica (b. 1934)Education: University of ViennaAwards: with quantum theorist, Paul A.M. Dirac awarded 1933 Nobel Prize in Physics.Publications: What Is Life? (1944), Nature and the Greeks  (1954), and My View of the World  (1961). Schrà ¶dinger may be more popularly known for â€Å"Schrà ¶dinger’s Cat,† a thought experiment he devised in 1935 to illustrate problems with a common interpretation of quantum mechanics. Early Years and Education Schrà ¶dinger was the only child of Rudolf Schrà ¶dinger – a linoleum and oilcloth factory worker who had inherited the business from his father – and Georgine, the daughter of a chemistry professor of Rudolf’s. Schrà ¶dinger’s upbringing emphasized cultural appreciation and advancement in both science and art. Schrà ¶dinger was educated by a tutor and by his father at home. At the age of 11, he entered the Akademische Gymnasium in Vienna, a school focused on classical education and training in physics and mathematics. There, he enjoyed learning classical languages, foreign poetry, physics, and mathematics, but hated memorizing what he termed â€Å"incidental† dates and facts. Schrà ¶dinger continued his studies at the University of Vienna, which he entered in 1906. He earned his PhD in physics in 1910 under the guidance of Friedrich Hasenà ¶hrl, whom Schrà ¶dinger considered to be one of his greatest intellectual influences. Hasenà ¶hrl was a student of physicist Ludwig Boltzmann, a renowned scientist known for his work in statistical mechanics. After Schrà ¶dinger received his PhD, he worked as an assistant to Franz Exner, another student of Boltzmann’s, until being drafted at the beginning of World War I. Career Beginnings In 1920, Schrà ¶dinger married Annemarie Bertel and moved with her to Jena, Germany to work as the assistant of physicist Max Wien. From there, he became faculty at a number of universities over a short period of time, first becoming a junior professor in Stuttgart, then a full professor at Breslau, before joining the University of Zurich as a professor in 1921. Schrà ¶dinger’s subsequent six years at Zurich were some of the most important in his professional career. At the University of Zurich, Schrà ¶dinger developed a theory that significantly advanced the understanding of quantum physics. He published a series of papers – about one per month – on wave mechanics. In particular, the first paper, â€Å"Quantization as an Eigenvalue Problem, introduced what would become known as the Schrà ¶dinger equation, now a central part of quantum mechanics. Schrà ¶dinger was awarded the Nobel Prize for this discovery in 1933. Schrà ¶dinger’s Equation Schrà ¶dingers equation mathematically described the wavelike nature of systems governed by quantum mechanics. With this equation, Schrà ¶dinger provided a way to not only study the behaviors of these systems, but also to predict how they behave. Though there was much initial debate about what Schrà ¶dinger’s equation meant, scientists eventually interpreted it as the probability of finding an electron somewhere in space. Schrà ¶dinger’s Cat Schrà ¶dinger formulated this thought experiment in response to the Copenhagen interpretation of quantum mechanics, which states that a particle described by quantum mechanics exists in all possible states at the same time, until it is observed and is forced to choose one state. Heres an example: consider a light that can light up either red or green. When we are not looking at the light, we assume that it is both red and green. However, when we look at it, the light must force itself to be either red or green, and that is the color we see. Schrà ¶dinger did not agree with this interpretation. He created a different thought experiment, called Schrà ¶dingers Cat, to illustrate his concerns. In the Schrà ¶dingers Cat experiment, a cat is placed inside a sealed box with a radioactive substance and a poisonous gas. If the radioactive substance decayed, it would release the gas and kill the cat. If not, the cat would be alive. Because we do not know whether the cat is alive or dead, it is considered both alive and dead until someone opens the box and sees for themselves what the state of the cat is. Thus, simply by looking into the box, someone has magically made the cat alive or dead even though that is impossible. Influences on Schrà ¶dinger’s Work Schrà ¶dinger did not leave much information about the scientists and theories that influenced his own work. However, historians have pieced together some of those influences, which include: Louis de Broglie, a physicist, introduced the concept of â€Å"matter waves. Schrà ¶dinger had read de Broglie’s thesis as well as a footnote written by Albert Einstein, which spoke positively about de Broglie’s work. Schrà ¶dinger was also asked to discuss de Broglie’s work at a seminar hosted by both the University of Zurich and another university, ETH Zurich.Boltzmann. Schrà ¶dinger considered Boltzmann’s statistical approach to physics his â€Å"first love in science,† and much of his scientific education followed in the tradition of Boltzmann.Schrà ¶dinger’s previous work on the quantum theory of gases, which studied gases from the perspective of quantum mechanics. In one of his papers on the quantum theory of gases, â€Å"On Einstein’s Gas Theory,† Schrà ¶dinger applied de Broglie’s theory on matter waves to help explain the behavior of gases. Later Career and Death In 1933, the same year he won the Nobel Prize, Schrà ¶dinger resigned his professorship at the University of Berlin, which he had joined in 1927, in response to the Nazi takeover of Germany and the dismissal of Jewish scientists. He subsequently moved to England, and later to Austria. However, in 1938, Hitler invaded Austria, forcing Schrà ¶dinger, now an established anti-Nazi, to flee to Rome. In 1939, Schrà ¶dinger moved to Dublin, Ireland, where he remained until his return to Vienna in 1956. Schrà ¶dinger died of tuberculosis on January 4, 1961 in Vienna, the city where he was born. He was 73 years old. Sources Fischer E. We are all aspects of one single being: An introduction to Erwin Schrà ¶dinger. Soc Res, 1984; 51(3): 809-835.Heitler W. â€Å"Erwin Schrà ¶dinger, 1887-1961.† Biogr Mem Fellows Royal Soc, 1961; 7: 221-228.Masters B. â€Å"Erwin Schrà ¶dinger’s path to wave mechanics.† Opt Photonics News, 2014; 25(2): 32-39.Moore W. Schrà ¶dinger: Life and thought. Cambridge University Press; 1989.Schrà ¶dinger: Centenary celebration of a polymath. Ed. Clive Kilmister, Cambridge University Press; 1987.Schrà ¶dinger E. â€Å"Quantisierung als Eigenwertproblem, erste Mitteilung.†Ann. Phys., 1926; 79: 361-376.Teresi D. The lone ranger of quantum mechanics. The New York Times website. https://www.nytimes.com/1990/01/07/books/the-lone-ranger-of-quantum-mechanics.html. 1990.

Airline marketing Essay Example | Topics and Well Written Essays - 1500 words

Airline marketing - Essay Example There is a widely held misconception that marketing is about selling what is being produced. It is much more than that. Marketing is involved in deciding what should be produced. Marketing is involved in deciding what should be produced as well as how it should be sold. As such it is the lynchpin of any industry. It is all – pervasive. It is important to recognize that everyone in the airline can contribute to the marketing process. The essence of marketing is to identify and satisfy customer needs; to be consumer-or- market oriented rather than production – or supply oriented. If an airline concentrates on merely selling what is produced before identifying what customers want and are prepared to pay for, it is doomed to failure. The first step in marketing is to identify markets and market segments that can be served profitably. To do this one uses the whole range of market research methods, from desk based statistical analysis to survey of current and prospective user s of air services. The aim is to gain at the understanding of the needs of different market segments and also the degree to which such needs are not currently being satisfied. This leads on naturally to the production of traffic forecasts, which should be as detailed and segmented as possible.The second stage of marketing is to decide, in the light of the preceding market analyses, the air services that should be offered in the market and their product features both in the air and on the ground. This is product planning. ... The third stage is to plan and organize the selling of the products on the basis of a marketing plan. This involves setting up and operating sales and distribution outlets both airline-owned, such as sales office or telephone and internet sites, and indirect outlets involving a range of agents, sub-agents and on-line agencies. In order to attract potential customers, the marketing plan will also include a detailed program of advertising and promotion activities. Lastly, marketing is concerned with reviewing and monitoring both the degree to which the airline has been able consistently to meet the service standards and product features planned and customers responses to them. Such monitoring through weekly sales figures, customer surveys, analyses of complaints and other market research techniques should enable airlines to take short term corrective action, where possible, and also to make longer-term changes in their service and product features. We would be discussing here the marketing approach adopted by one of the best international airlines - Singapore Airlines. Singapore Airlines Ltd. (SIA), the national airline of Singapore and a major carrier in the Pacific region with routes to Europe and North America, is known for its unparalleled customer service as well as for its continuing efforts to upgrade its aircraft and technology. A long-established strategic seaport, Singapore is an important transit point for travel to other areas of the Far East. Even during times of severe recession in the airline industry, SIA has been the world's most consistently profitable airline and, unlike most, a virtual stranger to debt. The "Singapore Girl" flies to 90 cities in 40

Critically analyse the role of senior managers as barriers to Essay

Critically analyse the role of senior managers as barriers to organizational change and explore how this can be addressed - Essay Example It is the objective of this study to delve deeper into this controversial premise, explore how management overcome resistance to change, compare how differing and contrasting theories impact the work organization, and finally to present methodologies to address resistance to proposed change(s) in the organizational, administrative and technological structures. As the Greek philosopher Heraclitus said, â€Å"Change is the only ever constant in this world†, and change is inevitable for evolution, development and fulfillment of any tangible or intangible object, concept or idea. Change creates opportunity for growth (Baker).It is the basic nature of man to resist change, and as Dr. Claude Brodeur states â€Å"We resist change. We choose to keep our habits, rather, the comfort of our habits† (Barriers†¦cited by E-commerce Expert ) It is this becoming too comfortable and complacent with our habits that gives rise to our distinct culture or behavior which often are not r eceptive to any disturbance or change,and as such, habit has become our individual culture and custom. Change cannot be easily undertaken by clashing with this individual culture, but rather by focusing on the work itself (Beer and Spector,1990). Change can be implemented on three potential areas: organizational structure, technology and people (Understanding and Managing Organizational Behavior,2006; Aladwani, 2001) and each area has its own definite, peculiar concerns that can impact and affect over-all employee attitude and behavior. Some changes may call for a company’s organizational upgrading and this may cover the company’s own policies, rules and regulations; the creation or abolishment of certain departments, altering the number of employees under each supervisor, or can be much simpler like clarifying someone’s job description (UnderstandingBehavior†¦ 2006). Technological change refers to new gadgets or equipment for better efficiency, while chang es in people refer to changing employees’ set behavioral patterns and attitudes. Of all these changes, change in people offer the most challenge and level of difficulty, and this is the area where this paper will focus thoroughly. Changing employees’ behavioral patterns and attitude perspective is a challenge for management, as employees are creatures of habit, and habits, as the saying goes, are hard to break. Early studies on change and resistance to change was undertaken by Kurt Lewin (Dent and Goldberg 1999; Burke, Lake and Paine, 2008) and clearly explained how habits are hard nuts to crack, and enumerates three steps to assimilate change. This three-step model is widely accepted when studying change theories and these can be summarized as unfreezing, moving and refreezing (Burke, Lake and Paine, 2008, p. 233). Lewin refers to a person as a â€Å"complex, energy field in which all behavior could be conceived of as a change in some site of a field† (Marrow, 1969). Marrow’s further research showed that David Bowers and Stanley Seashore , both pioneers of organizational behavior, acknowledged Lewin’s view that a person’s biological system of homeostasis, i.e., man’s natural ability to resist change should undergo a three step cycle: first, an unfreezing or disruption of an already existing steady state,

Police and Government and Minority groups Essay Example | Topics and Well Written Essays - 750 words

Police and Government and Minority groups - Essay Example There have been cases when the problems have become magnified due to the wrong measures employed in treating the minorities, especially when it comes to law and order in the depressed or disadvantaged areas in the cities. These are highlighted by instances of abuses and discriminatory actions committed by the police against the members of minority groups in the poorer sections. It must be pointed out though that â€Å"these inequalities are based on both race and class, and the injustices suffered by racial and ethnic minorities at the hands of the police are a result of both discrimination and the disproportionate representation of minorities among the poor† (Webster, 2007, p.100). By considering this fact, the government’s handling of the police and their treatment of minority groups on the aspect of peace and order would be more appropriate. The conflicts that often arise between the law enforcement authorities and the minorities in the depressed areas are actually n ot solely based on the prevalence of crime there. It may be true that it is in such areas indeed where crimes are committed and where perceived criminals are often hiding out. However, if only the aspect of peace and order is taken into consideration, the larger issues of urban blight, poverty, racial inequalities would be taken for granted. Naturally, the more comprehensive role of the government would also be set aside in favor of relentless and systematic anti-crime campaigns by the police. From the perspective of the minority groups, this does not solve the problem but would only worsen it. The communities would develop the feeling that they have been singled out by the police for two reasons; they are minorities and they are poor. Therefore, instead of policing their own ranks and keeping their communities safe for themselves, they would unite in their conflict with the police. Weitzer and Tuch point out that â€Å"race plays a major role in shaping citizens’ attitudes and experiences with the police in the United States and other multiracial societies† (2006, p.5). According to them also, â€Å"blacks are more inclined than whites to believe that the police abuse citizens, treat minorities more harshly than whites, and are not held accountable for misconduct.† Then again, it must be reiterated that race in this regard is actually secondary to class. It is evident that the police are not prone to abuses even against blacks or any racial minority who are part of the city’s affluent sections. Since the related issues of race and poverty are behind the poor relations between the police and the minority communities in depressed areas, it is only appropriate that the government itself should formulate and implement a more holistic approach. It must put the problem of crime in these areas in the proper social and cultural context. Crimes are naturally the products of extreme poverty and joblessness. These are two concerns that are ob viously beyond the responsibilities of the law enforcement authorities. The local government should deal with this by carrying out projects that would deal with the twin problems of poverty and unemployment. At the first few stages of implementing such projects, the members of the communities may no be very enthusiastic about it, suspecting that there may be

Maori Social and Cultural Values and Healthcare

Maori Social and Cultural Values and Healthcare Shame is a painful feeling of humiliation or distress caused by the consciousness of wrong or foolish behaviour. The effect of shame on the health of the Maori client would be a client was diagnosed by type 2 diabetic and was recommended by the general practitioner to loss his /her weight. The general practitioner also made appointment with the weight loss program people and asked the client to attend the program but the client itself was feeling kind off embarrassed or bit shame as he/she have to attend the program, people will gossip about it and how will they react. The client may feel uncomfortable if at first he /she wold have controlled this it wouldn’t have come to this stage. Feeling inadequate not enough or insufficient. The effect of feeling inadequate on the health of a MÄ ori client would be a MÄ ori client visited a doctor as she was not feeling well, she had difficulty in sleeping and usually sweating, nervousness. After proper examination the doctor concluded that she has got hypertension(high blood pressure).the doctor started to inform her what she needs to do to control high blood pressure without medication and with medication too but after that brief information the doctor has given her time to think and decide and he went away giving her space but she felt that she had less information given to her regarding hypertension and she couldn’t say anything as she lacked knowledge and was not able to ask the doctor more about it as she felt embarrassed. Withdrawal (maunu) being pull out, to draw out or to loosened or get isolated. Example a person was feeling sick and needs to see a doctor, but when she went to the hospital she could not access any health services as she didn’t knew anything about health , it was all new to her. Neither has she known about the health services nor has appriopate knowledge felt withdrawn as people there knew where to go and where not to go. Feeling misunderstood took it in a wrong way, improperly understood or interpreted. For an example a MÄ ori client visited a doctor and informed that the medication he prescribed did not do anything and no important in her health but the doctor got bit angry as and said are you trying to teach me.The MÄ ori client felt that what she was trying to say doctor took in a wrong way, she just wanted to get a better medication that will improve her health. 1.2 One to one consultation with a health worker A MÄ ori lady goes to see a doctor and the doctor was male, she went to see the doctor to know how to avoid type two diabetic, but when she found out it was a male doctor she felt bit uncomfortable with him. The doctor tries his best to make feel comfortable. She seemed like she was nervous so the doctor tried to take her stress away by asking her to take deep breaths. She got bit worried to whether the doctor will provide her adequate information or not and whether it will be better for her or not. The doctor provided her with all information and how to avoid them also he also provided a guide book for her to read on her own too. Consumer survey As a health nurse educator she went to a boarding school to all the students doing consumer survey about the ascertain number of smokers. Firstly she asked permission from the parents to continue this survey. During this survey she looked at a simpler way to meet the age group of students made questionnaires that students can understand also got online website which is usually accessed by youths. She conducted this survey through face to face interview. Questionnaires were given out to them simple answers like yes/no .While conducting this survey she also maintained confidentiality and privacy for students. She explained the students while she was doing this survey in a simple way for their understanding. One to one consultation with a health worker of a different gender. For an example a male nurse promoting breast feeding for MÄ ori mothers. Firstly before going near to the mother the male nurse would get permission from the family or the husband to explain this to his wife about breast feeding. If the mother does not agree a male nurse he would give that information to the family members or to the husband so that they can explain to her. He will also get a MÄ ori nurse with him to assist him in communicating with the MÄ ori client as his first language is English. While communicating with the Maori client he will provide privacy to her. Explain her things as simple as he can. Providing information about support and also getting feedback from her is she does not understand anything. Group consultation with a health worker. The health worker having a group of Maori people who came for consultation together about influenza risk and how to reduce the spread of it. The health worker firstly made the environment suitable for them like in a room or office to maintain the privacy. When the clients arrives he greets them in their language by respecting there culture and belief. He also speaks to them in a very respective manner. The health worker provides adequate information to them and they all actively participate in the group where they could not understand things and need to know a bit more about it. He also informed them that if they feel they have not got enough information they ask questions to him. 1.3 Adverse socio-cultural factor one Education- If you as a MÄ ori are not educated you won’t be able to communicate well in front of others. If you are less educated you feel shame (whakama) in yourself as you won’t know what to do if want to see a doctor. You won’t have direct impact to health services. For an example you want to see a doctor but you don’t know where to go and get the information from and you feel shame on yourself as you are not educated how will other people react on it. Adverse socio-factor two Lack of identity (age, gender)- You will feel shame on yourself as people won’t know you who you are and where you are from. Example you have got diabetic and you want to go and access health services at district health but you cannot access as you don’t have an identity and knowledge about it. Another example can be the ministry of health NZ published pamphlet in MÄ ori language to make it easier for people who cannot understand English to read but still you don’t know how to read it in your language too. Adverse socio-economic factor one Employment- A MÄ ori person goes for job interview and does well in the interview but the employer does not give the designation he should get as he does not have the appropriate qualification or degree. He won’t be getting better pay as he should be. He won’t be able to excess any health services as whatever income he earns is spent on the family needs. Sometimes MÄ ori people doesn’t even have job as they don’t have any qualification and feel shame on themselves (whakama) people are laughing at him whenever they go to look for job. Adverse socio-economic factor two- Discrimination in education- The child won’t be getting education up to a better level or appropriate standard as they come from the poor family or due to the ethnicity. The child won’t be treated friendly by other students and teases the child how poor he is and the child will feel shame on himself (whakama) which will make him to avoid going to school. The child will not be getting proper health services as his family does not earn much. 2.1 A) Negative outcome one- No access to medical treatments- Like a MÄ ori client was very ill and wanted to go and see a doctor to get treated but he could not go as he was not educated he didn’t knew where to go and felt shame on himself and didn’t knew which medical treatment to access. Negative outcome two- Traditional medicine- In MÄ ori there is a medicine that they use that is rongoa it is use to prevent many sickness and provide remedies for the sickness. But the medicine making is passed down to generation to generation so the new generation may not know how to make the medicine and maybe don’t even know what ingredients maybe used. Some maybe feel bit embarrassed on themselves as they know anything about their traditional medicine. Negative outcome three- Non-MÄ ori speaking person- A health care assistant goes to meet a client and before going to that client she got bit background about that person and learnt that the person is Maori. When she went there she greeted the families and the client in MÄ ori and was able to speak bit fluently to them all were bit shocked and ashamed on themselves that they are MÄ ori themselves but they cannot speak their own language but a person who is a non-MÄ ori person speaks well. B) Positive outcome one- Cultural appropriate programmes- In a rest home they have people there who wants to get more knowledge about MÄ ori culture so the company organises a teaching session in a culturally appropriate setting to the clients, the health care assistants and clinical staffs. Positive outcome two- Maori provider group- Like for some MÄ ori clients they are special needs clients they require some special aids in their life so the good thing is that now in New Zealand there is a MÄ ori provider group they do funding for Maori health and disabilities issues, taking accounts of the Manaia Health PHO population profile and health needs, building Maori provider capacity in service delivery and improving upon quality issues. Positive outcome three- Whanua ora- The ministry of New Zealand is trying to look for solutions and information to support the whanua plans and track the whanua goals. All this solutions will be used with a group of people or by range of people from the whanua ora navigators or to staff at whanua ora collectives to whanua themselves, although people whose information is captured in whÄ nau plans will be able to have a say in who is allowed to access that information.

Medical Anthropology Essay examples -- Medicine Culture Environment Es

Medical Anthropology Introduction and Description: My topic, Medical Anthropology, is a field of study that uses culture, religion, education, economics/infrastructure, history, and the environment as a means to evaluate and understand "cross-cultural perspectives, components, and interpretations of the concept of health" (Society for Medical Anthropology, pg. 1). To further introduce Medical Anthropology, I will reiterate highlights of my previous presentations. Early on in Turkey, I asked each person in our program the following question: "I would like you to tell me about health and what it means to you?" The answers to this question varied widely, making it difficult to define a global conception of health. In analyzing the answers, I established the following five components of health: †¢ Nutrition patterns and lifestyle habits. †¢ Environment and living conditions. †¢ Access to and the quality of healthcare provided. †¢ Interrelationships among and between patients, medical providers, friends and family. †¢ Causes and impacts of illness. In addition, the concept of health can be seen from two different perspectives. First, as a tool, meaning health's value as a form of wealth that should not be taken for granted. Second, health as a product or goal, that people strive to reach and maintain. The four goals of my project were to: 1) Develop a global conception of health. 2) Acquire a basic understanding of each country's health system and it's individual philosophy of healing. 3) Determine what treatments a culture values, rejects, and the extent to which its people use alternative medicine. †¢ Compare and contrast my findings in each country to each other count... ...ion techniques. In addition, research for this project enabled me to identify five essential elements for acquiring cross cultural competency which I will use as guidelines in conflict resolution in my future occupation: †¢ Valuing diversity †¢ Having the capacity for cultural self-assessment †¢ Being conscious of the dynamics inherent when cultures interact †¢ Having institutionalized culture knowledge †¢ Having developed adaptations to service delivery reflecting an understanding of cultural diversity In summary, this independent project has just begun my study of Medical Anthropology and has established a solid background to further my progress toward reaching one of my professional goals: to be a collaborative healthcare provider. This goal will be further developed as I begin the nursing program at St. Olaf's College next fall.

The Story of Odysseus

Odysseus, a hopeless player or a faithful husband? In my opinion, I believe that Odysseus is a hopeless player. Although he was trying to return to Ithaca so that he could be reunited with his beautiful wife Penelope, on his journey he was not always faithful. First off I would describe Odysseus as a desperate type of guy because he tries to charm every girl he lays eyes upon, he will go for anything he can find. On one of his adventures he received a bath from four lovely ladies. Odysseus just meets these women and he starts flirting with them.That is absolutely appalling and quite disturbing. Also that’s not all this selfish player did. Secondly, Odysseus cheated on Penelope more than once! That’s so rude, and inconsiderate! He cheated with Calypso at least once and with Circe multiple times! Crew members Elpenor, Achaemenides, and Mnestheus said that they had a feeling Odysseus was cheating because he always left the sleeping area at night, and would return in the mo rning. Making it seem like he never even cared about Penelope. Was it really a plan to get back to home or just meet a bunch of women on the way?Lastly I think Odysseus is a hypocrite because he gets mad at the suitors for having sex with the maids even though he did the same thing with Calypso and Circe. It doesn’t make sense to me how you can be mad at someone for something then you go to the same thing? In my statement saying Odysseus is a â€Å"hopeless player† him being a hypocrite basically described the first part, hopeless. Every now and then I think that Odysseus needs to check himself. Overall Odysseus, not a good guy, he flirts, he cheats, and he’s a hypocrite. In other words he’s a hopeless player.

Great Beginnings in Pre-School Math

Great Beginnings in Pre-School Math Early development of number concepts is critical in developing positive attitudes about mathematics at an early age. Special methods and activities will assist children to develop early numeracy skills. These methods will need to include the use of motivating and engaging concrete materials that children can manipulate. Young children need to experience a lot of doing and saying before written numerals will make sense to them. As early as two years of age, many children will parrot the words one, two, three, four, five, etc. However, rarely do they understand that the number refers to an item or a set of items. At this stage, children do not have number conservation or number correspondence. How You Can Help Your Child Engaging children with a variety of measurement concepts is a great start. For instance, children enjoy telling us that they are bigger than their sister or brother or taller than the lamp or that they are higher than the dishwasher. Young children will also think that they have more in their cup simply because their cup is taller. This type of language needs to be promoted and children need parental guidance to help with the misconceptions of these concepts through experimentation. Having these conversations at bath time is a great option. Try introducing and using a variety of plastic cylinders, cups, and containers in the bathtub with your child. At this age, perception is the childs guide, they do not have any other strategies to guide them in determining which has more or less, is heavier or lighter, is bigger or smaller, etc. A parent or daycare provider can provide great learning experiences to assist young childrens misconceptions through play. Classification is a pre-number concept that children need lots of experimentation and communication with. We classify on a regular basis without even considering what were actually doing. We look in indexes that are alphabetized or numerically arranged, we purchase groceries in areas of food groups, we classify to sort laundry, we sort our silverware before putting it away. Children can benefit from a variety of classification activities which will also support early numeracy concepts. Classification Activities Use blocks to engage young children to repeat the patterns... blue, green, orange, etc.Ask young children to sort the silverware or the laundry based on color.Use shapes to encourage children to determine what comes next... triangle, square, circle, triangle, etc.Ask children to think of everything they can write with, ride on, that swims, that flies, etc.Ask children how many items in the living room are square or round or heavy, etc.Ask them to tell you how many things are made of wood, plastic, metal, etc.Extend classification activities to include more than one attribute (heavy and small, or square and smooth etc.) Before Children Count Children need to match sets before they will understand number conservation and that counting is actually referring to sets of items. Children are guided by their perceptions. As a result, a child may think that there are more grapefruits than lemons in a pile due to the actual size of the piles and fruit. You will need to do one to one matching activities with young children to help them develop conservation of number. The child will move one lemon and you can move the grapefruit. Repeat the process so that the child can see the number of fruits is the same. These experiences will need to be repeated often in a concrete manner which enables the child to manipulate the items and become engaged in the process. More Pre-Number Activities Draw a number of circles (faces) and put down a number of buttons for eyes. Ask the child if there are enough eyes for the faces and how they can find out. Repeat this activity for mouths, noses etc. Speak in terms of more than and less than or as many as and how can we find out. Use stickers to make patterns on a page or classify them by attributes. Arrange a row of a set number of stickers, arrange a second row with more spaces between the stickers, ask the child if there are the same number of stickers or more or less. Ask how they can find out, but dont count. Match the stickers one to one. Arrange items on a tray (toothbrush, comb, spoon, etc.) ask the child to look away, rearrange the items to see if they realize the number of items is still the same or if they think its different. The Bottom Line You will have given young children a great start to mathematics if you perform the above activity suggestions before introducing your child to numbers. Its often difficult to find commercial activities to support classification, one-to-one matching, number conservation, conservation or as many as/more than/the same as concepts and you will probably need to rely on typical toys and household items. These concepts underlie the important mathematical concepts that children will eventually become involved in when they begin school.

Free Essays on What Is The Catholic Teaching Concerning Conscience. When Does Conscience Come Into Play In Making Moral Decisions.

One of the most important things in out lives is the ability to make decisions. They can range from small, insignificant choices like what to have for lunch or can be career decisions that could change the course of your life. But one thing is for certain. Many people take the liberty of making decisions for granted. In countries like Australia we have almost full decision making ability. Whereas in countries that are experiencing political or economic turmoil many people cannot make decisions because they are not allowed. So from this we can say that decision making is one of Gods most valuble gifts to us. But decision making is not always a blessing. Some decisions may affect us emotionally. These are decisions that concern moral issues. Moral issues are all about the right thing to do, and the wrong thing to do. Moral decisions may be about whether you should get drunk with some friends or have sex with a person at a party. They are hard decisions to make and often you can be tempted by peer group pressure or similar pressures. Moral Decisions are a really good test of a persons willpower. But we have one gift to help us with decisions. It is our conscience. Our conscience is the voice that tells you the right thing to do in most situations. Using your conscience may be reffered to as your gut feeling, or listening to your heart. Either way it is a voice from deep within you that knows right from wrong and it often pays to listen to it.. The church sees the conscience as the voice of the true self and something that must be followed. They teach that the conscience is a valuble gift from God and you should follow it because it will not lead you astray. You can rely on your conscience to make the right decision. Not nessesarily the decision that is best for you. But the decicion that is morally right. But as anything else that is human. The conscience can go astray. There are situations where a conscience may become distorted t... Free Essays on What Is The Catholic Teaching Concerning Conscience. When Does Conscience Come Into Play In Making Moral Decisions. Free Essays on What Is The Catholic Teaching Concerning Conscience. When Does Conscience Come Into Play In Making Moral Decisions. One of the most important things in out lives is the ability to make decisions. They can range from small, insignificant choices like what to have for lunch or can be career decisions that could change the course of your life. But one thing is for certain. Many people take the liberty of making decisions for granted. In countries like Australia we have almost full decision making ability. Whereas in countries that are experiencing political or economic turmoil many people cannot make decisions because they are not allowed. So from this we can say that decision making is one of Gods most valuble gifts to us. But decision making is not always a blessing. Some decisions may affect us emotionally. These are decisions that concern moral issues. Moral issues are all about the right thing to do, and the wrong thing to do. Moral decisions may be about whether you should get drunk with some friends or have sex with a person at a party. They are hard decisions to make and often you can be tempted by peer group pressure or similar pressures. Moral Decisions are a really good test of a persons willpower. But we have one gift to help us with decisions. It is our conscience. Our conscience is the voice that tells you the right thing to do in most situations. Using your conscience may be reffered to as your gut feeling, or listening to your heart. Either way it is a voice from deep within you that knows right from wrong and it often pays to listen to it.. The church sees the conscience as the voice of the true self and something that must be followed. They teach that the conscience is a valuble gift from God and you should follow it because it will not lead you astray. You can rely on your conscience to make the right decision. Not nessesarily the decision that is best for you. But the decicion that is morally right. But as anything else that is human. The conscience can go astray. There are situations where a conscience may become distorted t...

DVM LT Assignment Essay Example | Topics and Well Written Essays - 250 words

DVM LT Assignment - Essay Example The consumption of a high portion of employees’ time reduces their productivity. Workers also tend to forget their duties when they concentrate on the initiatives. This then leads to inefficiency in the department. The Toyota Productions System, on the other hand, is an automotive company that uses lean management style. Lean management is a style that deals with the elimination of non-value adding activities in an organization (Chiarini, 2013). This style, for example, gets rid of workers who do not add value to the vehicles that the company manufactures, and it also eliminates unnecessary equipment. This ensures that all the factors of production that are in Toyota Production System add value to customers. This reduces the cost or performing business and it increases efficiency in the organization (Chiarini, 2013). As a result of this, Toyota Production System produces affordable automotives that are of a higher quality compared to its competitors in the industry. Therefore, the lean management that is used by the company is more beneficial than the human relations management that the Department of Motor Vehicles

Contemporary Management Accounting System Essay

Contemporary Management Accounting System - Essay Example Hopwood (1976), in his book ‘Accounting and Human Behaviour† had stated that, â€Å"Accountants and other members of the management team searching for means of understanding and improving standard setting and budgeting; must therefore see the process in its entirety and respond to it as a complex human and technical problem rather than one standing in technical isolation.† This implies that there has been a paradigm shift in the principles and practices of management accounting. Management accounting no longer comprises of only the technical aspect of accounting, but also the multifaceted management aspect of the business on the whole. The area of management accounting has undergone considerable changes during the past years. One of the major factors that had influenced the modifications in the management accounting practices have been the dynamically competitive and swiftly altering organizational environment that is prevalent today. Additionally, the present day business settings comprise of ongoing reformation in the working atmosphere, as well as continuing progress in the financial information arrangements. With the advent of new information system practices and the development of the Enterprise Resource Planning (ERP) systems, there has been a vast change in the management as well as financial accounting practices of modern day organizations. ... Hence, the role of management accounting professional were considerably influenced by the inclusion of various information systems as well as by the use of superior and efficient reporting tools (Roussoulis, 2007). Consequently, it can be stated that owing to these diverse changes in organizations leading to the emergence of modern contemporary organizations, the responsibilities of management accountants has been varying throughout the previous couple of decades. The modern accounting literature has constantly emphasised that there is a strong requirement for management accountants to diverge and deviate from the conventional bookkeeping role, to a more active role, that offers dynamic support to the organization’s management and comprises of rising involvement in business decision-making (Kaplan, 1995; Granlund & Lukka, 1997; Granlund & Lukka, 1998; Jarvenpaa, 2001). Furthermore, it has also been mentioned that the management accountants in the contemporary organizations are endowed with more responsibilities other than the routine categories of accounting tasks (Roussoulis, 2007). Under the prevalent business conditions, the management accountants of contemporary organizations are supposed to act like business partners for the management of the organization in addition to being change agents for the organization (Anthony & Govindarajan, 2007). The Concept of Management Accounting Management Accounting is one of the fundamental segments of the core management role of an organization. The management accounting practices comprises of the recognition, assessment, accretion, scrutiny, research, interpretation and correspondence of information that are required by the

Recommendations Solution for Marketing Issues Case Study

Recommendations Solution for Marketing Issues - Case Study Example However, in the recent times, it can be said the airline carrier is plagued with various issues ranging from decreasing stock prices to fall of consumer loyalty as well as rising operating costs. This particular memo is in response to the marketing tactics that can be used to consolidate the airline’s position in the global market, while dealing with the issues related to fall in customer loyalty. It also needs to be mentioned that while designing the approach, focus was given on minimizing the operating cost of the airlines. Recommendation The recommended solution for the issues faced by the airline company on the lines of depreciating customer loyalty for the airlines is multi tiered in nature. Firstly, Classic Airlines, needs to focus more on listening to its customers, since they are the key revenue generator for the airlines Secondly, the airline needs to enter into a code sharing practice with another airline so that the company can get a strong and high flow of steady c ustomers. Analysis and Support of the Recommendations It is of considerable importance to highlight that the airline company has been facing tremendous issue in regards to depreciating consumer loyalty. The issue has been further complicated since the existing customers of the airlines, who fall in the frequent flyers category has demonstrated a dip in the frequency of usage of Classic Airlines. It has been assumed that the dip in the case of existing customers may be emerging either because of the issue related to choosing alternative airline or the factor of related to challenging scenario for the overall economy. It also needs to be highlighted that the airline is also facing multiple other issues. Talking specifically about the various other issues, the first thing that needs to be highlighted is the issue of price cut taken by Classic Airlines. It needs to be mentioned that the airline in the recent past has initiated a price cut for its airline services for the passengers. Nee dless to say, that though this was a complimentary move done while trying to tackle the past airline issues as well as the price cut drive from the competitors, this further resulted in the limiting of the revenue generating abilities of the airline company. The second issue is that the airline has been facing an issue of increase in operating costs for quite some time. As a necessary counter measure, the top management of Classic Airlines has initiated the mandate to significantly attain a 15 % reduction in costs. It needs to be highlighted that the presence of these additional issues has significantly resulted in the process of limiting the options that can be utilized for providing significant recommendations to the airline’s current problems related to fall in consumer loyalty. While talking in regards to the process of providing recommendation, it can be said that the very first step will be to opt for listening to the customers. Talking in more details, it can be said t hat the Classic Airlines already has in place, a very high end customer relationship management (CRM) system, which have the potential to provide more operational functions as compared to the ones that are being currently used. As of the recent customer feedbacks received, it has been realized that the current CRM system is too much automated in nature and lacks a human powered interaction. The current CRM system has the ability to integrate phone channels with the currently existing web channels. Though adding a human interaction interface in the current CRM system might prove costly, yet it will help in listening to the

My First Day at Au Essay Example for Free

My First Day at Au Essay Most people’s first day at college is the most stressful day of their lives because they don’t know what to expect or they just don’t want to go through an embarrassing situation, but for me it was the most exciting day of my life. First, I met new people who shared my interests, second it was a whole new experience for me in which success depended on me, and third it was the first day that I started studying something that I really liked. Finally I won’t forget it very easily because lots of things were accomplished in my first day at AIR UNIVERSITY First I met lots of people who were as excited as me for their first day at college. I really enjoyed that day because everybody I talked to were people who were going to Electrical Engineering with me, so we shared the same interest. My new friends and I talked a lot that day about the first things that crossed our minds, and then we exchanged our emails. In my case I tried to look for the people who were completely interested in the program, the ones that were 100% of what they were doing and that they were not going to drop out the program in afew months. Second, for me it was an amazing experience that I had never gone through in my life. For the first time in my entire life I was studying something that I was really into of. Studying Electrical Engineering for me was the best choice because I knew that I was meant to study this. The other new thing is that succeeding depended exclusively on me; nobody was going to be pushing me to study or to prepare my homework. This new stage in my life was totally new for me and it was something that I had to get used to.. Finally, I won’t forget that day because it was one of the most special moments of my life. That day I received more things of what I had expected, I got friends.I realized that there was something that I was really good at.I have no regrets, these last few days have been the most remarkable and greatest days of my life.